Step 1 of 3

How do you want to prove it?

For your safety we never show which options an account has set up.

Step 2 of 3

Enter your code

Step 2 of 3

Enter your recovery key

It has 32 letters and numbers in groups of four. Dashes and spaces do not matter.

Step 2 of 3

Approve on your other device

Open koalo on a device where you are signed in, go to Settings, then Security, and approve the request that shows this number.

Only approve it there if both numbers match. The request expires after 15 minutes.

Step 2 of 3

Ask support for help

Support never resets an account because of a name, a picture or a screenshot. We compare what you tell us with what we can check safely, and the account owner is warned and can stop it.

Support request

We are on it

Keep this page bookmarked in this browser. Your request only works here.

Step 3 of 3

Restore your messages?

Your messages are encrypted with a key that only your old password, a recovery key or a signed-in device can unlock.

Without your recovery key you start with a fresh key. Mail and chats from before can no longer be read, saved passwords are deleted, and your contacts see that your safety code changed.

Last step

Choose a new password

All set

Your password was changed